NDIS Complaint Form

As a registered NDIS provider, you have the right to make complaints about our services and supports at any time. To make a complaint, you can fill in this Complaint Form. It will go to our Complaints Officer. We will handle your complaint fairly following the steps in our NDIS Provider Complaint Handling and Resolution Policy. You can contact our Complaint Officer, 1800 474 826 and/or via email at enquiries@ritcophysiotherapy.com.au. We will handle your request following the steps in our NDIS Provider Complaint Handling and Resolution Policy, a copy of which has been provided to you with your Service User Agreement. You can also ask us to send you a copy by letting the Complaints Officer know. If you’d prefer to make you complaint in a different way, you can make your complaint by talking with us face-to-face, by calling us on the phone, through your preferred Augmentative or Alternative Communication device or method, by email or by text message. To protect your privacy, we do not recommend using social media like Facebook, Twitter or Instagram to make a complaint. But, if you make a complaint this way, we will still treat it as a complaint.